Privacy Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

Trust The Glass respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit TrustTheGlass.com, create an account, place an order, contact us, or otherwise interact with our website.

For purposes of this policy, “Trust The Glass,” “we,” “us,” and “our” refer to the business operating TrustTheGlass.com.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Telephone number
Billing and shipping addresses
Order information
Account information
Customer service inquiries
Product reviews or other information you choose to submit

When online payment processing is enabled, payment information will be handled through authorized third-party payment-processing services. We do not intend to store complete payment-card numbers on our own systems.

Our website may also collect certain information automatically, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Referring website
Site navigation and interaction data
Shopping-cart and session information

2. How We Use Information

We may use personal information to:

Process and fulfill orders
Arrange shipment and delivery
Provide order confirmations and tracking information
Manage customer accounts
Respond to questions and support requests
Handle returns and warranty-related inquiries
Prevent fraud and unauthorized transactions
Maintain the security and functionality of the website
Improve our products, services, and website experience
Maintain business and transaction records
Comply with legal and regulatory requirements

We do not currently operate promotional email or SMS marketing programs. If we introduce those services in the future, we may update this policy and obtain any consent required by applicable law.

3. Payment Processing

Online payments, when enabled, will be processed through third-party payment-processing providers.

Those providers may collect payment-card information, billing information, fraud-prevention data, and other information necessary to authorize and process transactions.

Trust The Glass does not control the independent privacy practices of payment processors. Their handling of information is subject to their own privacy policies and security procedures.

4. Order Fulfillment and Shipping

Information necessary to fulfill an order may be shared with companies involved in processing and delivering that order.

This may include:

Osprey Global
Product fulfillment partners
Shipping and delivery carriers
Order-management and ecommerce service providers

Only information reasonably necessary to complete the applicable service is shared.

5. Ecommerce Platform and Service Providers

TrustTheGlass.com is operated using BigCommerce and may rely on third-party service providers for website hosting, ecommerce functionality, payments, fraud prevention, analytics, tax calculation, fulfillment, customer support, and other business operations.

These providers may process information on our behalf as necessary to provide their services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain shopping-cart contents
Keep users signed into accounts
Remember site preferences
Support checkout functionality
Improve website performance
Understand how visitors interact with the site
Detect fraud or security issues

Most browsers allow users to block or delete cookies. Disabling certain cookies may prevent portions of the website or checkout from functioning properly.

7. Analytics

We may use website analytics and performance tools to understand general traffic patterns, site usage, and customer interactions.

These services may collect information such as IP address, browser information, device information, referring pages, and pages viewed.

8. How We Share Information

We do not sell or rent personal information to third parties.

We may disclose information when reasonably necessary to:

Process payments
Fulfill and deliver orders
Operate our ecommerce platform
Provide customer service
Prevent fraud or misuse
Perform services on our behalf
Comply with applicable laws, subpoenas, court orders, or governmental requests
Protect the rights, property, security, or safety of our business, customers, or others

Information may also be transferred as part of a merger, sale, acquisition, financing, restructuring, or transfer of all or part of the business or its assets.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

TrustTheGlass.com uses encrypted HTTPS connections for transmission of website data.

Payment-card transactions are handled through payment-processing systems designed for secure ecommerce transactions and applicable payment-card security requirements.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to request:

Access to certain personal information
Correction of inaccurate information
Deletion of certain information
Information regarding how personal information is used or disclosed

Some information may need to be retained for transaction records, fraud prevention, tax, accounting, warranty, legal, or other legitimate business purposes.

To submit a privacy request, contact us using the information below.

11. Children’s Privacy

TrustTheGlass.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it where required.

12. Third-Party Websites

Our website may contain links to websites operated by third parties, including manufacturers or service providers.

We are not responsible for the privacy practices or content of third-party websites. Their own privacy policies govern information submitted directly to them.

13. Changes to This Policy

We may update this Privacy Policy as our website, services, vendors, or legal obligations change.

When changes are made, the Last Updated date at the top of this page will be revised.

14. Contact Us

Questions regarding this Privacy Policy or requests concerning personal information may be directed to:

Trust The Glass
Bluegrass Optics
Email: tim@bluegrassscopes.com
Phone: 859-553-2759
Mailing Address:
4229 Jamesborough Place, Nashville, TN 37215